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AI agent ROI calculator

Estimate staff time saved, net monthly saving and payback period when an AI agent handles routine conversations.

Estimate your results

Adjust the inputs to update the results. Every figure comes from the numbers you enter.

Customer conversations per month

Conversations an AI agent could resolve (%)

Staff minutes per conversation

Staff cost per hour (£)

Monthly AI agent cost (£)

One-off setup cost (£)

Estimated net monthly saving £381

Conversations handled by the AI agent per month320

Staff hours saved per month32 h

Value of staff time saved per month£480

Payback periodImmediate

Estimated first year net benefit£4,572

First year return384.8%

Conversations handled are your monthly conversations multiplied by the share you expect an AI agent to handle. Hours saved are those conversations multiplied by minutes each, divided by 60, priced at your staff hourly cost. Net monthly saving is that value minus the monthly AI agent cost. Payback is setup cost divided by net monthly saving. First year net benefit is twelve months of net saving minus setup cost, and first year return divides that by twelve months of AI agent cost plus setup cost. Illustrative estimate based on your assumptions. Actual results vary and are not guaranteed.

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What does AI agent ROI calculator do?

Estimate whether an AI agent pays for itself. Enter conversation volume, the share it could resolve, staff minutes per conversation, staff cost and AI agent costs to see time saved, net monthly saving, payback and first-year return.

How to use this tool

01
Enter your monthly conversations and the share of routine questions an AI agent could resolve.
02
Add the staff time each conversation takes and your hourly staff cost.
03
Enter the monthly and setup cost to see net saving, payback and first-year return.

Example inputs

Use this example as a starting point, then replace it with your own details.

Customer conversations per month: 800
Conversations an AI agent could resolve (%): 40
Staff minutes per conversation: 6
Staff cost per hour (£): 15
Monthly AI agent cost (£): 99
One-off setup cost (£): 0

Limits and what to check

Hours saved equal conversations × resolvable share × minutes ÷ 60. Saving equals hours × hourly cost, minus the monthly AI agent cost. Payback divides setup cost by net monthly saving. First-year return is (net monthly × 12 − setup) ÷ (monthly cost × 12 + setup). Quality, oversight and handover time are not included.

This tool runs in your browser and does not use an AI model.

questions, answered

Frequently asked questions

Using the tool

Q1How should I estimate the share an AI agent could resolve?

Review a sample of recent conversations and count those answered entirely from information you already publish, such as hours, prices and policies. Use a cautious figure.

Q2How is the payback period worked out?

The one-off setup cost is divided by the net monthly saving, which is staff time saved minus the monthly AI agent cost.

Q3Does the AI agent ROI result guarantee savings?

No. Every figure comes from the assumptions you enter, so the result is a scenario rather than a forecast or benchmark.

Q4Are my ROI inputs uploaded?

No. The ROI calculation happens in your browser, does not use an AI model and does not store the figures.

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