You're paying humans to answer the same 20 questions.
70% of inbound tickets are repeat questions already answered in your docs. Your team is doing copy-paste, not customer service.
About AI Smarty
AI Smarty offers businesses highly intelligent ai agents that can perform multiple roles in a company from customer service, sales leads and more. AI Smarty agents never sleep, are infinitely scaleable and use multiple cutting edge LLMs to converse, monitor and guide every conversation!
Contact Info
- 838 Ecclesall Rd, Sheffield S11 8TD
customer support ai agents
Customer support that never sleeps, never forgets, never goes off-script.
Trained on your business in minutes. Embedded on your site in one line. Answering customers and capturing leads the moment you walk away from your desk.
7-day free trial.5 min setupGDPR-aligned, UK/EU data servers24/7 answers, 50+ languages
the status quo
Customer support is bleeding three things at once.
Time. Money. And every lead that asks a question after 6pm.
Every after-hours visitor is a lost lead.
Your busiest browsing window is 8pm–11pm. Your support window isn't. Visitors bounce, competitors don't.
Generic chatbots make it worse.
Scripted bots that loop, hallucinate, or dump customers into a "submit a ticket" form train people to distrust chat entirely.
what AI Smarty actually is
A real AI agent — not a chatbot, not a search box.
AI Smarty agents are trained on your business — your PDFs, help docs, website, past conversations. They reason, use sources from your knowledge base, capture leads mid-conversation using AI, and hand off to your humans in the event it senses your customer's mood changes negatively.
- Trained on your documents — no generic web answers.
- Cites sources from your own knowledge base.
- Hands off to humans when sentiment turns.
the capabilities
Six things every plan ships with on day one.
No upsell asterisks. The intelligence is the same on every tier — only capacity changes.
Cutting-edge hybrid RAG
Our hybrid RAG system cites from your docs only. Hallucination-resistant on the data that matters.
Conversational lead capture
Smart triggers detect buying intent and collect contact info inline — without breaking the conversation.
Sentiment-aware escalation
The agent reads mood. The moment a customer is frustrated, it routes to a human and pre-summarises the thread.
Custom branding
Your logo, your colours, your tone. White-label optional on Growth and above.
50+ languages
One agent. Detects language per visitor and replies natively.
Real-time analytics
Conversations, qualified leads, deflection rate, top intents — every number you need to prove ROI.
from zero to live
Four steps. About five minutes.
No long deployments, no infra to spin up. Your data goes in, a working agent comes out.
01
Upload your data
PDFs, Word docs, your website (we crawl it), Notion or Confluence exports, or paste plain text.
02
We train the agent
Hybrid RAG indexes your content into a private vector store. Embeddings stay in our UK/EU infrastructure.
03
Customise voice & rules
Pick a template (library is growing and will soon have 1,000+ templates), tweak the system prompt, set lead-capture triggers, configure escalation.
04
Embed in one line
Paste a <script> tag on your site. The widget streams responses, captures leads, reports back live.
see it for yourself
Ask this agent anything about AI Smarty.
It's been trained on our own help docs and pricing — exactly the way yours will be. It can also capture your contact info if you want a follow-up. Try breaking it.
This widget is a placeholder demo — replies are static.
who it's built for
Wherever customers ask questions, AI Smarty answers.
Drop-in across four buyer-facing surfaces. Same agent, different knowledge base.
Order tracking, returns, sizing, stock — answered before a human looks at the queue.
Up to 80% deflection on tier-1 tickets — agents free to handle the hard ones.
Onboarding, API troubleshooting, plan questions, billing — at the speed of search.
Cuts onboarding-related tickets by ~60% by answering inline before users open one.
Books appointments, qualifies enquiries, captures leads after hours.
Captures 3–5× more out-of-hours leads compared with a passive contact form.
FAQ, appointment intake, signposting — never gives clinical advice, always escalates appropriately.
HIPAA-aligned configuration available for US-regulated customers on Enterprise.
vs the alternatives
Why teams pick AI Smarty over DIY chatbots and human-only.
Same questions every buyer asks. Honest table, no asterisks.
| AI Smarty | DIY chatbot | Human-only | |
|---|---|---|---|
| Setup time | 5 min | 2–6 weeks | Hire + train |
| Trained on your docs | Yes | No | Yes |
| 24/7 coverage | Yes | Yes | No |
| Captures leads inline | Yes | Sometimes | Yes |
| Sentiment escalation | Yes | No | n/a |
| Cites sources | Yes | No | Yes |
| GDPR / EU residency | Built-in | Varies | Depends |
| Cost per 1,000 chats | £ low | £ medium | £ high |
built for businesses that can't afford to get it wrong
GDPR-aligned, UK & EU hosted, SOC-ready.
Your data stays in the region. Your prompts and completions don't leave the platform. The basics, done properly.
- Data residency. UK & EU only. Conversations and embeddings never leave the region.
- Zero third-party retention. OpenAI, Google, and other LLM subprocessors do not retain your prompts or completions.
- GDPR by design. DPA on file, right-to-be-forgotten flows built in, public sub-processor list.
- Encryption. AES-256 at rest, TLS 1.3 in transit.
- Tenant isolation. Per-organisation Row Level Security at the database layer. Zero cross-tenant data exposure.
- Audit logs. Every mutation tracked. Exportable on Enterprise.
honest pricing
Four plans, smart by default.
Every tier runs three AIs in parallel — mood detection, intent classification, and grounded RAG chat. Higher plans add capacity, a sharper chat model, branding, and SLA. 7-day free trial on every tier.
For solo founders getting their first AI agent live.
£39/mo£49
Billed annually at £468
- 1 AI Agent
- 2,000 Message Credits/mo
- 20MB storage per agent
- Midrange LLMs
- Basic analytics
- Auto Retrain
- AI Escalation
- AI Contact Form
- Email Notifications
- 2FA
- 1 team member
- Email support
- Custom Branding (addon)
- Booking Module (addon)
7-day free trial · Cancel anytime
For growing businesses that need more AI power and leads.
£119/mo£149
Billed annually at £1,428
Everything in Starter, plus:
- 3 AI Agents
- 12,000 Message Credits/mo
- 40MB storage per agent
- Cutting-Edge LLMs
- Advanced analytics
- Ultra Intelligence
- AI Lead Forms
- Custom AI Forms
- Knowledge Gaps
- White Gloves Onboarding
- Booking Module
- 2 team members
- Custom Branding (addon)
7-day free trial · Cancel anytime
For teams that need full control, branding and volume.
£399/mo£499
Billed annually at £4,788
Everything in Growth, plus:
- 5 AI Agents
- 40,000 Message Credits/mo
- 60MB storage per agent
- Custom Branding
- Booking Module
- 5 team members
- Support line
7-day free trial · Cancel anytime
Bespoke AI deployment with dedicated success management.
Custom
Tailored to your needs
Everything in Scale, plus:
- Unlimited AI Agents
- Higher credit limits
- Unlimited storage
- Unlimited team members
- Booking Module
- Success Manager (CSM)
- SLAs
- Audit Logs
All plans include UK/EU data residency, hybrid RAG, lead capture, and the same model quality. Higher plans add capacity, branding, and SLA — not intelligence. See full plan comparison →
questions, answered
Everything you'd ask in a sales call.
Click any question. Or jump straight to the live demo above.
Q1How is this different from a regular chatbot?
AI Smarty agents are trained on your specific business documents and use a hybrid RAG pipeline that cites sources from your knowledge base. They reason about context, capture leads conversationally, and hand off to humans when sentiment changes. Scripted chatbots can’t do any of that.
Q2How long does it actually take to set up?
For most businesses, under 10 minutes from signup to a live agent on your site. Upload docs or point us at your website, pick a template, paste the embed snippet. Training is automatic.
Q3Where is my data stored?
In the UK and EU only. Embeddings, conversation history, and uploaded documents stay in EU-region storage. LLM providers (OpenAI, Google) do not retain your data.
Q4Are you GDPR compliant?
Yes. We provide a signed DPA, maintain a public sub-processor list, support data subject access requests, and ship right-to-be-forgotten flows by default.
Q5What languages does it support?
50+ out of the box. The agent detects the visitor’s language per message and replies natively — no separate setup per locale.
Q6Can it capture leads, or just answer questions?
Both. Conversational lead forms with smart triggers detect buying intent (pricing questions, demo requests, complaint sentiment) and capture contact info mid-conversation without breaking the flow.
Q7Will it hallucinate?
The hybrid RAG pipeline grounds every answer in your documents. When the agent doesn’t know, it says so and offers to escalate or take a message — it doesn’t invent.
Q8What happens when a customer needs a real human?
Sentiment-aware escalation triggers a handoff with a pre-summarised conversation. You’re notified by email or webhook in real time. Slack and WhatsApp notifications are on the roadmap.
Q9Can I match it to my brand?
Yes — logo, colour scheme, agent name, tone of voice. Full white-label (no AI Smarty footer) is available on Growth plans and above as an add-on.
Q10What if I cancel?
Cancel any time from your dashboard. Your data is removed within 30 days; sooner on request. No retention games, no export fees.
— ready when you are
Spin up your first agent in five minutes.
7-day free trial. UK/EU hosted. Cancel any time.