Cookie Policy

What is a cookie?

Cookies are small text files sent by us to your computer, tablet, or mobile device. They enable AI Smarty’s website, platform, and services to work properly and provide functionality.

Cookies are unique to your account or browser.

Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies remain until they expire, or until you or your browser delete them.

Does AI Smarty use cookies?

Yes. AI Smarty uses cookies and similar technologies, including pixels, tags, web beacons, and similar tracking technologies.

AI Smarty uses both session-based and persistent cookies. AI Smarty sets and accesses cookies on domains operated by AI Smarty, including our website and platform.

In addition, AI Smarty uses third-party cookies and similar technologies, including Google Analytics and Meta/Facebook technologies, where enabled.

How is AI Smarty using cookies?

Some cookies are associated with your account and personal information, such as to remember that you are logged in, maintain your session, support security, and provide access to the correct workspace, organisation, agent, or account area.

Other cookies are not directly tied to your account but help us understand how visitors and customers use our website and services, measure performance, improve usability, and support marketing activities.

Cookies may be used to recognise you when you visit our website or use our services, remember your preferences, improve speed and security, and provide an experience that is consistent with your settings.

Categories of use

Authentication

If you are signed into the Services, cookies help AI Smarty show you the right information, keep you logged in, and provide access to the correct account, organisation, workspace, or AI agent.

Security

AI Smarty uses cookies to enable and support security features, help detect malicious activity, protect user accounts, prevent fraud, and maintain the integrity of our Services.

Preferences, features, and services

Cookies may remember preferences such as language, display settings, cookie choices, and other service settings.

They may also help make forms easier to complete and support features within the website, dashboard, chat widgets, and AI agent platform.

Marketing

AI Smarty may use cookies and similar technologies to help deliver marketing campaigns and track their performance.

For example, cookies may help us understand whether a visitor viewed a page, signed up for a free trial, completed a purchase, or returned after interacting with an advert.

We may use Meta/Facebook technologies for advertising, retargeting, conversion measurement, and campaign performance analysis.

Use of third-party marketing cookies is subject to the relevant provider’s own policies.

Performance, analytics, and research

Cookies help AI Smarty understand how well our website and Services perform.

We may use Google Analytics to understand traffic sources, page usage, user journeys, device information, and aggregated usage patterns.

This helps us improve our website, products, features, onboarding, pricing pages, content, and overall user experience.

What third-party cookies does AI Smarty use?

AI Smarty may use third-party cookies and similar technologies from service providers including, but not limited to:

• Google Analytics
• Meta/Facebook
• Payment processors
• Authentication, hosting, security, analytics, or customer support providers

The number, names, and purpose of cookies may change from time to time as our Services develop.

AI Smarty does its best to keep cookie information accurate and up to date, but third-party providers may change their cookie names, expiry periods, or technologies without notice.

How are cookies used for advertising purposes?

Cookies and other advertising technologies, such as pixels, tags, and web beacons, help AI Smarty market more effectively to users who may be interested in our Services.

They may help us:

• Measure advertising performance.
• Understand whether ads lead to sign-ups, trials, purchases, or other conversions.
• Avoid showing irrelevant advertising.
• Create aggregated reports about campaign performance.
• Improve our website and marketing messages.

Marketing cookies may be set by AI Smarty or by third-party providers such as Meta/Facebook.

Managing cookies

You have the option to disable and delete cookies that are not necessary for the basic functionality of our website and Services.

You can manage cookies through:

• Our cookie consent banner or cookie preference tool, where available.
• The “Manage Cookies” link in the footer of our website, where available.
• Your browser settings.

Please note that blocking or deleting some cookies may affect your experience and may prevent parts of the website or Services from working correctly.

Does AI Smarty respond to Do Not Track signals?

Our website and Services do not currently respond to “Do Not Track” signals.

There is currently no consistent industry standard for how websites should respond to such signals. AI Smarty will continue to monitor developments in this area.

Appendix A: cookie tables

The cookie tables below describe the types of cookies AI Smarty may use. Specific cookie names may vary depending on your use of our website, platform, payment provider, analytics tools, consent tool, and third-party integrations.

Strictly necessary cookies

These cookies are necessary for the website and Services to function and cannot usually be switched off in our systems.

They are usually set in response to actions made by you, such as setting privacy preferences, logging in, filling in forms, creating an account, starting a free trial, or making a payment.

You can set your browser to block or alert you about these cookies, but some parts of the website or Services may not work.

These cookies do not usually store information for marketing purposes.

Performance cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website and Services.

They help us know which pages are the most and least popular and see how visitors move around the site.

AI Smarty may use Google Analytics for this purpose.

If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance in the same way.

Marketing cookies

We may use marketing cookies and similar technologies to understand how users interact with marketing communications, adverts, landing pages, and our website.

These cookies may collect information such as pages visited, how you arrived at our website, whether you signed up for a free trial, whether you purchased a subscription, and how you interacted with our marketing campaigns.

This information is used to evaluate marketing performance, improve advertising relevance, and measure conversions.

From time to time, cookies set by third parties may fall into this category. AI Smarty does not always control those cookies directly and does not control how third-party providers use data collected through their own technologies.

Third-party website cookies

When using our website or Services, you may be directed to other websites for activities such as making payments, booking calls, completing surveys, viewing embedded content, applying for jobs, or accessing third-party integrations.

These websites may use their own cookies.

AI Smarty does not control the placement of cookies by other websites, even if you are directed to them from our website or Services.

How to control and delete cookies

Using your browser

Many cookies used on our website can be enabled or disabled through our cookie preference tool or through your browser settings.

To disable cookies through your browser, follow the instructions usually located within the “Help”, “Tools”, “Settings”, or “Privacy” menus of your browser.

Please note that disabling a cookie or category of cookies does not automatically delete cookies already stored in your browser. You may need to delete these manually through your browser settings.

Cookies set in the past

If you disable cookies, information collected before your preference change may still be used where lawful and in accordance with our Privacy Policy.

However, once you disable a cookie category, we will stop using the disabled cookies to collect further information from your user experience, unless those cookies are strictly necessary.

If you opt out of marketing cookies, a cookie or similar local storage item may be placed to remember your choice and prevent further marketing tracking where possible.

Contact us

If you have any questions about this Cookie Policy or how AI Smarty uses cookies, please contact us: