AI agent conversation analysis
Find unanswered questions, recurring needs and possible improvements in an anonymised conversation.
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Add your context, generate a draft and make it your own.
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Your result
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What does AI agent conversation analysis do?
Review a supplied AI agent conversation for recurring questions, friction and missed opportunities. Include enough turns to make the user’s request and the agent’s response understandable.
How to use this tool
- 01
Add the details you want the result to use.
- 02
Choose Generate and review the draft.
- 03
Copy the result and adjust it for your audience.
Example inputs
Use this example as a starting point, then replace it with your own details.
- Anonymised conversation
- Visitor: Can I book on Sunday? Agent: We are open Monday to Saturday. Visitor: Can I join a waiting list? Agent: Please contact reception.
Limits and what to check
Remove personal information before pasting a transcript. Treat inferred sentiment and intent as interpretations, and check recommendations against the actual conversation.
Limited free usage is available with human verification. AI results are drafts for you to review, edit and copy. Avoid submitting confidential or sensitive information.
Frequently asked questions
Using the tool
Q1What does the analysis return?
A short summary, the intents behind each visitor message, questions the agent left unanswered and practical improvements to its knowledge or wording.
Q2How should I anonymise a conversation first?
Replace names, email addresses, phone numbers, order numbers and anything else that identifies a person. The transcript PII redactor can mask common details in your browser.
Q3Can I analyse a whole month of conversations?
No. Paste one conversation, or a few short ones, within the field limit. Review a sample of typical conversations rather than every transcript.
Q4Does the analysis score my AI agent?
No. It is instructed not to invent metrics or ratings. It aims to point to specific gaps you can fix, such as an unanswered pricing question or a missing booking link.
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Creating an agent is separate from using this tool. Your tool inputs are not added to an agent automatically.