# AI reply generator

Draft a reply to a message, review or comment that answers what was asked in the tone you choose.

Canonical page: https://aismarty.com/tools/ai-reply-generator

## Purpose

Answer a customer message, review or comment quickly. Supply the facts your reply must include and the channel, and the tool returns two reply options matched to that channel and tone.

## How to use this tool

1. Paste the message you received and remove names or contact details.
2. Add the facts your reply must include, then choose the channel and tone.
3. Choose Generate, review the reply options and copy the one that fits.

## Example inputs

- Message you received: I waited 20 minutes past my appointment time and nobody told me why.
- Facts and intent for your reply: Apologise, explain a staff member was ill that day, and offer priority booking next time.
- Where you will reply: Review response
- Tone: Apologetic

## Limits and what to check

Check that every fact, apology and offer in the reply is one you can stand behind. Missing details appear as placeholders. Do not paste personal information you would not want processed by an AI model.

## Frequently asked questions

### Does the reply add offers or promises?

It should only use the facts you supply. If something is missing, the draft uses a placeholder such as [booking link] rather than inventing a commitment.

### Can I use it for public review responses?

Yes. Choose Review response so the draft stays brief and avoids sharing private details in public.

### Which channels can I write replies for?

Email, review responses, social media and chat messages. The channel guides the length and style of the two reply options.

### Why do I get two reply options?

Two distinct drafts let you choose the approach that fits, then combine or edit them before you reply.

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